# Our Resources **URL:** https://forum.sienci.com/c/feedback/resources/30.md [Latest](https://forum.sienci.com/latest.md) · [Categories](https://forum.sienci.com/categories.md) --- ## [About the Our Resources category](https://forum.sienci.com/t/about-the-our-resources-category/3496)
**Author:** [@chrismakesstuff](https://forum.sienci.com/u/chrismakesstuff)\ **Replies:** 0
Any feedback about our online resources, assembly instructions, manuals, or videos! --- ## [Customer sales follow up bug?](https://forum.sienci.com/t/customer-sales-follow-up-bug/26850)
**Author:** [@CuttingTheCrapAlex](https://forum.sienci.com/u/CuttingTheCrapAlex)\ **Replies:** 1\ **Last updated:** [August 6, 2026, 7:27pm UTC](https://forum.sienci.com/t/customer-sales-follow-up-bug/26850 "2026-08-06T19:27:04Z")
Dear, I have contacted the sales team two times this year via the form on the website. In both cases I got a very useful reply. However, when I replied to those mails with follow up questions I never received an answer. … --- ## [Website super slow](https://forum.sienci.com/t/website-super-slow/26521)
**Author:** [@DavidB](https://forum.sienci.com/u/DavidB)\ **Replies:** 1\ **Last updated:** [June 8, 2026, 12:42pm UTC](https://forum.sienci.com/t/website-super-slow/26521 "2026-06-08T12:42:53Z")
I thought it might have just been me so did a test from Pingdom and it also confirms the main website is really slow. I included link to the full test results below the image. Just thought I’d mention it since I saw in… --- ## [Great Support- Thanks](https://forum.sienci.com/t/great-support-thanks/26383)
**Author:** [@jpnharris](https://forum.sienci.com/u/jpnharris)\ **Replies:** 2\ **Last updated:** [May 19, 2026, 12:08pm UTC](https://forum.sienci.com/t/great-support-thanks/26383 "2026-05-19T12:08:01Z")
Was having an issue with alarm 10, went through all the trouble shooting resources and contacted support. Have a new controller on the way same day. I just wanted to say thanks for being a great company and providing thi… --- ## [Documentation Deficiency](https://forum.sienci.com/t/documentation-deficiency/25955)
**Author:** [@Retiree](https://forum.sienci.com/u/Retiree)\ **Replies:** 4\ **Last updated:** [March 18, 2026, 6:50pm UTC](https://forum.sienci.com/t/documentation-deficiency/25955 "2026-03-18T18:50:25Z")
Have commented on this on specific item re various “issues”, however, overall, documentation is Sienci’s weak point, IMO. Far too much effort spent on tech support which could have been avoided with better documentation.… --- ## [Documentation Problem in https://resources.sienci.com/view/slb-firmware-flashing/](https://forum.sienci.com/t/documentation-problem-in-https-resources-sienci-com-view-slb-firmware-flashing/25069)
**Author:** [@OldBob](https://forum.sienci.com/u/OldBob)\ **Replies:** 0\ **Last updated:** [November 30, 2025, 1:26am UTC](https://forum.sienci.com/t/documentation-problem-in-https-resources-sienci-com-view-slb-firmware-flashing/25069 "2025-11-30T01:26:56Z")
I’ve used Ubuntu for a very long time and was happy to see information about to set up udev so that the SLB will properly download firmware using Ubuntu. Trouble is the instructions are wrong. The download process for th… --- ## [Please post Mk2 CAD](https://forum.sienci.com/t/please-post-mk2-cad/17694)
**Author:** [@greg5](https://forum.sienci.com/u/greg5)\ **Replies:** 10\ **Last updated:** [November 20, 2025, 8:21pm UTC](https://forum.sienci.com/t/please-post-mk2-cad/17694 "2025-11-20T20:21:16Z")
I’m trying to make some 3D-printed guides to help me tap some of the extrusions. It would be great if the Mk2 CAD could be released, as the extrusions in MK1 do not seem to match MK2. (Or, Mk1 CAD is wrong) --- ## [YouTube video showing how to disassemble?](https://forum.sienci.com/t/youtube-video-showing-how-to-disassemble/21613)
**Author:** [@Sawdust\_Manufacturer](https://forum.sienci.com/u/Sawdust_Manufacturer)\ **Replies:** 1\ **Last updated:** [August 19, 2025, 3:37am UTC](https://forum.sienci.com/t/youtube-video-showing-how-to-disassemble/21613 "2025-08-19T03:37:37Z")
I just recently put my Altmill together and am having a great time learning and creating. But, I am already thinking about a move I have coming ip in a couple of years and want to make sure I do it correctly. Could Sienc… --- ## [AltMill Mk1 Assembly Typos](https://forum.sienci.com/t/altmill-mk1-assembly-typos/16997)
**Author:** [@fowler](https://forum.sienci.com/u/fowler)\ **Replies:** 1\ **Last updated:** [April 24, 2025, 1:50pm UTC](https://forum.sienci.com/t/altmill-mk1-assembly-typos/16997 "2025-04-24T13:50:55Z")
There are some typos related to the crossbeam screws in the AltMill assembly documentation, specifically on the following page: On this page, the crossbeam screws are incorrectly labelled as “(with loctite)” when in f… --- ## [Trying to reach Scienci](https://forum.sienci.com/t/trying-to-reach-scienci/16873)
**Author:** [@Jack1](https://forum.sienci.com/u/Jack1)\ **Replies:** 9\ **Last updated:** [April 11, 2025, 11:40pm UTC](https://forum.sienci.com/t/trying-to-reach-scienci/16873 "2025-04-11T23:40:13Z")
My ZProbe isn’t working. I’ve checked continuity from magnet to slb connector, banana plug to slb connector. It worked once after initial machine assembly (Longmill mk2.5) but not since. I tried to use the “Contact Form… --- ## [Fire prevention warning in manual](https://forum.sienci.com/t/fire-prevention-warning-in-manual/15898)
**Author:** [@Chucky\_ott](https://forum.sienci.com/u/Chucky_ott)\ **Replies:** 3\ **Last updated:** [February 4, 2025, 2:34pm UTC](https://forum.sienci.com/t/fire-prevention-warning-in-manual/15898 "2025-02-04T14:34:22Z")
The Safety section of your user guide should include more warnings on unattended use and the risk of fire caused by friction if the CNC misbehaves due to an equipment, material holddown, or toolpath issue. It can only … --- ## [Vectric Tool Files for Sienci bits](https://forum.sienci.com/t/vectric-tool-files-for-sienci-bits/2656)
**Author:** [@Dlab006](https://forum.sienci.com/u/Dlab006)\ **Replies:** 6\ **Last updated:** [September 24, 2024, 9:42pm UTC](https://forum.sienci.com/t/vectric-tool-files-for-sienci-bits/2656 "2024-09-24T21:42:19Z")
I know its not out there yet, but with the increase of options from Sienci for bits, is there a need, want or does anyone have them to share; Tool files with speeds and feeds for Sienci bits in Vectric. --- ## [Ooops on resources page](https://forum.sienci.com/t/ooops-on-resources-page/11199)
**Author:** [@Andy1](https://forum.sienci.com/u/Andy1)\ **Replies:** 1\ **Last updated:** [February 12, 2024, 4:12pm UTC](https://forum.sienci.com/t/ooops-on-resources-page/11199 "2024-02-12T16:12:39Z")
Noticed a duplication on the tooltable list… Under the Softwoods ,Plywoods and MDF , “Reduced Speed Tab” the table is repeated 3 times Andy --- ## [LongMill Pre-Job Checklist - We want your feedback!](https://forum.sienci.com/t/longmill-pre-job-checklist-we-want-your-feedback/5101)
**Author:** [@kellyz](https://forum.sienci.com/u/kellyz)\ **Replies:** 12\ **Last updated:** [January 21, 2024, 7:03am UTC](https://forum.sienci.com/t/longmill-pre-job-checklist-we-want-your-feedback/5101 "2024-01-21T07:03:03Z")
From Andy: Hi everyone. Our amazing designer, Leandro, has recently been working on a new project to help new and experienced users follow the step by steps of running their machines. We are envisioning this as somethin… --- ## [Formal request for a tuneup / maintenance video on youtube](https://forum.sienci.com/t/formal-request-for-a-tuneup-maintenance-video-on-youtube/3042)
**Author:** [@Menglor](https://forum.sienci.com/u/Menglor)\ **Replies:** 4\ **Last updated:** [November 30, 2022, 10:22pm UTC](https://forum.sienci.com/t/formal-request-for-a-tuneup-maintenance-video-on-youtube/3042 "2022-11-30T22:22:33Z")
@chrismakesstuff As someone who likes to have easy to follow along instruction, I really appreciated the video’s you made for the assembly. I find it frustrating to follow along a gob ton of documentation and read , u… --- ## [Fusion 360 Tool Library](https://forum.sienci.com/t/fusion-360-tool-library/1972)
**Author:** [@ryanprice](https://forum.sienci.com/u/ryanprice)\ **Replies:** 13\ **Last updated:** [November 30, 2022, 10:19pm UTC](https://forum.sienci.com/t/fusion-360-tool-library/1972 "2022-11-30T22:19:22Z")
I was wondering if Sienci has a Fusion tool library file for the bits they offer on the site? It would certainly reduce the input time on my end :wink: --- ## [Assembly manual feedback for the MK2 30x48](https://forum.sienci.com/t/assembly-manual-feedback-for-the-mk2-30x48/6749)
**Author:** [@Jwar](https://forum.sienci.com/u/Jwar)\ **Replies:** 2\ **Last updated:** [October 10, 2022, 11:43pm UTC](https://forum.sienci.com/t/assembly-manual-feedback-for-the-mk2-30x48/6749 "2022-10-10T23:43:32Z")
Greeting to the fine People at Sienci and to all the other fine People on this forum, For several days I have perused the Assembly manuals for the Longmill MK2 to include both the LongMill-MK2-Main-Manual-V6.pdf and th… --- ## [Camlab tutorial please](https://forum.sienci.com/t/camlab-tutorial-please/2859)
**Author:** [@Markus](https://forum.sienci.com/u/Markus)\ **Replies:** 2\ **Last updated:** [November 14, 2021, 4:31pm UTC](https://forum.sienci.com/t/camlab-tutorial-please/2859 "2021-11-14T16:31:11Z")
I am having trouble with Camlab (and KiriMoto for that matter, but Im trying to keep it simple now that I have experienced so many fails). I’m confused by the terms used: whats the difference between “finishing” and “re… --- ## [Assembly Thoughts](https://forum.sienci.com/t/assembly-thoughts/1813)
**Author:** [@billkaroly](https://forum.sienci.com/u/billkaroly)\ **Replies:** 0\ **Last updated:** [October 31, 2020, 7:34pm UTC](https://forum.sienci.com/t/assembly-thoughts/1813 "2020-10-31T19:34:08Z")
Page 69. It says 6x M4x16. Should be 7. Some of the M4’s need washers between the plastic and the block nuts. It seems like there should be a small shelf supporting the Y axis drag chain. Only one Y axis cable can fit… --- ## [Feedback on Written Instructions](https://forum.sienci.com/t/feedback-on-written-instructions/2716)
**Author:** [@tillig](https://forum.sienci.com/u/tillig)\ **Replies:** 3\ **Last updated:** [March 26, 2021, 10:31pm UTC](https://forum.sienci.com/t/feedback-on-written-instructions/2716 "2021-03-26T22:31:35Z")
I put my 30x30 together using the written instructions rather than the videos and I ran into a few issues that might be reasonably easily corrected with some written instruction updates. I think it would have saved me so… --- ## [Categorizing cutting tools - your input appreciated!](https://forum.sienci.com/t/categorizing-cutting-tools-your-input-appreciated/1649)
**Author:** [@agontarz](https://forum.sienci.com/u/agontarz)\ **Replies:** 2\ **Last updated:** [September 25, 2020, 11:54am UTC](https://forum.sienci.com/t/categorizing-cutting-tools-your-input-appreciated/1649 "2020-09-25T11:54:50Z")
Hi everyone, Chris and I are trying to categorize the cutting bits based on the types of projects you can produce, to potentially create kits with all the end mills required. For example: Signmaking: 60 and 90 deg v-… --- ## [Trying to update firmware and a typo in the docs](https://forum.sienci.com/t/trying-to-update-firmware-and-a-typo-in-the-docs/973)
**Author:** [@jwoody18](https://forum.sienci.com/u/jwoody18)\ **Replies:** 9\ **Last updated:** [June 5, 2020, 5:02am UTC](https://forum.sienci.com/t/trying-to-update-firmware-and-a-typo-in-the-docs/973 "2020-06-05T05:02:14Z")
Hi Guys, trying to follow your docs to flash the Feb firmware. I noticed a typo here: " You can check if your firmware has been correctly installed by going to Tools \> Serial Monitor. This will open a window to show …