# Auto zero touch plate issue **URL:** https://forum.sienci.com/t/auto-zero-touch-plate-issue/11962 **Category:** ❓ Question **Created:** [April 14, 2024, 9:07pm UTC](https://forum.sienci.com/t/auto-zero-touch-plate-issue/11962 "2024-04-14T21:07:20Z") **Posts on this page:** 4 **Page:** 1
### Author: ![michou](https://forum.sienci.com/letter_avatar_proxy/v4/letter/m/bcef8e/32.png) [@michou](https://forum.sienci.com/u/michou) #### Post date: [April 14, 2024, 9:07pm UTC](https://forum.sienci.com/t/auto-zero-touch-plate-issue/11962/1 "2024-04-14T21:07:20Z")
I am running the latest version of Gsender and I am faced with a problem never seen before with my auto-zero touch plate. If I probe for the xyz I get my Z and then the bit moves to the first wall of the plate X and plunges to the bottom of the plate along the left side to give an heavy contact and the probe gets stuck. I then get a warning saying that the system is stuck, a red lock appears on the screen asking me to unlock to be able to get the bit to another height using my mouse. If I do only the z axis it functions OK. Did anyone have the same problem and if so, found a solution. ---
### Author: ![KGN](https://forum.sienci.com/letter_avatar_proxy/v4/letter/k/c77e96/32.png) [@KGN](https://forum.sienci.com/u/KGN) #### Post date: [April 15, 2024, 1:08pm UTC](https://forum.sienci.com/t/auto-zero-touch-plate-issue/11962/2 "2024-04-15T13:08:24Z")
Diving after touching off Z and moving to the left sounds like it’s running the standard block probe routine not the auto-zero. Double check that you have the correct probe type selected in preferences (and if possible change to standard then back to auto-zero). ![image](https://forum.sienci.com/uploads/default/original/2X/2/23cf258a208ed99319157a1ba2d05b43960b6566.png) If it’s still happening, what options do you have selected in the probe widget - axes and tip type (auto, tip, specific diameter) and we’ll try to recreate it. ---
### Author: ![michou](https://forum.sienci.com/letter_avatar_proxy/v4/letter/m/bcef8e/32.png) [@michou](https://forum.sienci.com/u/michou) #### Post date: [April 15, 2024, 5:10pm UTC](https://forum.sienci.com/t/auto-zero-touch-plate-issue/11962/3 "2024-04-15T17:10:54Z")
You were absolutely right. After upgrading to the latest version of gsender I did not check all the parameters thinking they would not have changed…my mistake…thank you and problem soilved ---
### Author: ![KGN](https://forum.sienci.com/letter_avatar_proxy/v4/letter/k/c77e96/32.png) [@KGN](https://forum.sienci.com/u/KGN) #### Post date: [April 15, 2024, 5:14pm UTC](https://forum.sienci.com/t/auto-zero-touch-plate-issue/11962/4 "2024-04-15T17:14:01Z")