New longmill gsender issue

1 , why does the motors on my longmill turn off when i plug in the control box to my lap top ?
2, i cut my spoil board and next time i went to use this to ste up lazer . now it will not allow gsender to connect to laptop

Hi Scott
I am experiencing a similiar problem with gSender. When I assembled my machine gSender worked properly and I was able to jog my machine. After installing my laser I have never been able to connect as it says it is unable to find the device. When I go into windows device manager a window tells me that the drivers for this device are not installed (code 28). I uninstalled gSender and installed it again with the same result. I sent gSender and email explaining my problem and they have not replied. Very frustrating as I am keen as mustard to start using my Longmill. Does anyone have any suggestions? Cheers,