No response after set to complete?

Good afternoon. Ordered my cnc, received an email that the order was complete 2 days ago. Yet UPS tracking still shows the label is only printed. I email Sienci with no reply.
What is going on? Not a good start to my experience. Im only in Ottawa so not like his is crossing any borders.

I’d give it through the weekend. It is the holiday weekend and I know that Sienci gives their employees the weekend + some off for weekends. I know it’s frustrating but if you’ve been working tirelessly for months packing, shipping, answering questions nonstop you’d want to enjoy a little extra time off that a company is willing to give its employees.

Yup i will FYI it isnt a holiday here in Canada. That last weekend for us Canadians.