Gsender/probe fail

Have the auto probe. Made a heart in Carveco. Center area clear at .40. Worked fine. CAme time to do the text in the area cleared part of the tray.Used a 60 degree vbit. AutoProbe is set to bit. Probe does all four moves, then drives down into touchplate, first in center, then towards the top, then again in center.
Tried calling, then filled out form, it deleted all my info, so another call and three texts.
Anyone have this issue?