Vortex need help

I will try and make this short. Have had the vortex around a year when I got it I set it up and it worked. I have a long mill mk2 with a super longboard in it. So the other day I finally had time to get the vortex back out and nothing is going right when I try to carve it plunges all the way in and only goes a quarter turn all the way down the x axis then it’s done. I figure I am doing something wrong but don’t have a clue what. Been working on it for 2 days now. Need help.

@Gerry1 Since you’ve had your Vortex for a while, can we assume that you have the open loop stepper version, with the Y/A switch?

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Yes that’s what I have

hey Gerry if you haven’t yet already, I’d recommend contacting tech support Contact Us | Sienci Labs . feel free to attach photos and your diagnostic file from gSender, that would provide more info for them to troubleshoot with.

Will contact them hopefully sometime today

@Gerry1 What CAD/CAM appllcation are you using to create your toolpaths?

What post processor are you using to generate the gcode?

I am using vcarve pro 12 , Prost processor is the vortex one