Alarm 4 in gsender software

The solutions I’ve seen on this forum like checking the wires and checking the firmware have not helped at all.

Using a longmill mk1 30x30 and the regular touchstone. Don’t know what the problem is at all

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@KD700 Welcome to the group, Sharif.

Alarm 4 is a probe fail. Are you seeing this alarm when you are using the touch plate? Frequently, the cause is that the bit is too high off the touch plate when you start the probing function.

I don’t think it’s too high cause Gsender says it’s touching

@KD700 When, in the probing process, does gSender say that it is touching? Do you mean when you do the test touch to confirm that you have connectivity?

Yes, the touch test says that and I have followed the other steps to confirm that part is working properly like how you write ? In the console when the magnet is not connected as well as checking the firmware settings and they all seem to be normal

@KD700 Understood. However, ensuring that you have connectivity by touching the plate to the bit will not address a 4 alarm. How high is the bit above the plate when you start the probe function? Alarm 4 frequently - but not always - is caused by the bit being too high above the plate or too far away from the sweet spot when you start the probe function.

If you are setting all axes when you get the error, try setting only Z0. So turn the plate upside down anywhere on your material or spoil board. Set your bit about 1/4" or 6 mm above the plate and set only Z0.

Sorry for the late reply. I have tried this and it still didn’t work.

@KD700 I suggest that you open a support ticket with Sienci. They will get you fixed up. When they do, please post back explaining what the solution was.

Ok I will. Thanks for the help.

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So I found out what I was doing wrong. It wasn’t software, it was my setup. I thought the bit had to be touching the plate when starting the probe process. That was not the case. The actual solution was that I had to keep the bit a few millimeters above the plate and during the touch test, pick up the plate and touch it to the bit then put it back down on the workpiece.