Auto Zero Touch Plate Setup Issues

Newbie here. Having difficulty with mu auto zero touch plate setup. I can auto zero the z axis but when I try the xyz at same time I get the following error message. “Alarm 4: probe is not in the expected initial state. before starting probe cycle when G38.2 and G38.3 is not triggered and G38.4 and G38.5 is triggered”. I’m most likely doing something dumb but can someone help me out with this setup. I do orient the touch plate with “Sienci” oriented upright, but the probe just “crashes” into the inner wall in the negative y direction