Hello!
First of all, I reached out to @IDCWoodcraft to make sure it was alright for me to post this publicly. Garrett was perfectly fine with it and I do not get anything from IDC Woodcraft for posting this.
I have been struggling medically to get into the shop and do things. I am some better, and was working on a commissioned piece. I learned the best carving happens when I “flatten the wood to the CNC machine”. I have a 1.5" flattening bit from IDC Woodcraft that I use for this purpose. Makes one heck of a mess but the carve quality is amazing.
So I was flattening this wood that a customer brought. It was ash and had one heck of a knot in it. I flattened it and carved the piece. When my father in law stopped by, I went to show him the bit and seen 3 of the 4 carbide blades were chipped. They didn’t come in contact with any metal that I am aware of. I reached out to IDC to see if it was still in the window of the 90 day guarantee. I heard back directly from Garrett that I purchased the bit on March 31 and it was shipped on April 1st. I sent the message asking about the guarantee on July 10th. I didn’t recall when I actually purchased the bit and was simply asking about it.
Garrett advised it was out of the normal time frame, but if I would send it back to him, he would replace it at no charge. Honestly, I was totally surprised by that. Clearly, he didn’t have to do that. But he did. I assure you that any “big box” store wouldn’t provide that level of support.
So if anyone was on the fence whether to purchase from IDC, I would encourage you to send some business his direction. He is a good person who goes above and beyond to stand behind his products. Garrett’s actions give me a glimmer of hope for customer service in America! Thanks for reading this post!
Jake
