Hi all, Chris here
This thread is starting in mid-July as the last several weeks have been very exciting for myself, Andy, and the rest of our team. We’ve now received more orders for our LongMill CNC in the last 2 months than the previous 10 months combined!
This is simply incredible to see, and now more than ever with all these orders coming in we want to ensure that every new machine that leaves our office in good 'ol Waterloo, Ontario reaches each of you in good order and to the quality that we hold for ourselves. I’m sorta the stickler here in the office for quality control, I love our machine so much that I ensure everyone holds the mindset that if it were them ordering the machine that they should feel they’d made a good and worthwhile purchase.
This thread will be used to keep y’all updated on the current state of all orders
Ramping up our processes and facilities to meet the new demand we’re seeing takes time and care and we don’t want to rush through that.
- We’ve got a statement that is blue and bolded on the LongMill order page to catch peoples attention and let them know what they should expect if they’re considering ordering a machine; we’ve also got additional clarifications on the Cart page
- Andy has been putting out monthly production updates with plenty of information on the specifics on our operation, here are the updates for May, June, July, September, October, November pt1., November pt2., January, Februrary, March, April.
For the latest expected lead time, please read our most recent updates. We also provide a lead time on the order page for the LongMill as well. Our production team meets on a regular basis to see if there need to be any changes to the lead time and our website is the most accurate source for this information.
If you have any questions and would like extra assistance, please feel free to get in touch with us here: https://sienci.com/contact-us/
Here are the list of orders in the order they’ll be fulfilled:
I will be updating this thread as needed at a minimum every other day to keep y’all in-the-know about the current state of your order so that you can know when to expect it. It’s important to me that you all have access to this information.
Please ask any questions if I’ve missed anything or you’d like to know anything more.
Also, keep in mind that even once your machine is shipped we’ve seen shipping delays due to Covid that affect different customers seemingly at random, this is really outside of our control so if this something that you encounter then we’ll do our best to work with you and the shipping company to get your machine to you in good order.
Glimpse at most recent machines shipped: