Just wondering on the timeline to receive a response to weekend support tickets? Sent one in Saturday morning and still waiting on Monday @ 10:30. Is there any weekend staff available?
@filagood Welcome to the group. I’ve moved your post to more relevant category.
I don’t speak for Sienci, but I don’t believe that they have weekend tech support staff.
As you have not posted your issue here, I assume that you have determined that it is likely that your issue cannot be addressed by a user.
Hey @filagood, welcome to the forum!
I see that our CS team has now responded to your ticket. Sorry for the wait—I know it’s frustrating when you’re hoping to get carving over the weekend.
Our usual response time is within 24–48 hours, excluding weekends and holidays. Weekend tickets are picked up when the team returns on Monday, so a Saturday submission may still be waiting for a response on Monday morning.
You’re also welcome to share what’s happening here on the forum. There are plenty of knowledgeable folks who may be able to help while you’re waiting for support.
Thanks for your patience!
Cheers,
Stephen