Alarm 10 wont turn off

Starting up the Altmill 4x4 for the first time and I am getting a alarm 10 issue. It does not go away with pressing the e stop. The HALT light and the CNC status light remain red. I am curious if the E stop is bad as the lights on the E stop do not turn on at all, as I have seen others turn on when seeing videos. There are no lights on any of the motors. Any help would be greatly appreciated.