I ordered a new SLB to save me some time and I thought maybe the first SLB would be repairable and I would build another machine someday. The new SLB is giving me the same fits. I received the new SLB last night. This morning I installed all the wiring as necessary, including the 3rd party rotary, uploaded the previous settings, turned everything on and the A wouldn’t move. The other 3 axis moved and homed fine. I unplugged the rotary unit from the SLB and installed a speed controller to the same power and driver. Worked fine forward, reverse, speed changes all good. Checked voltage at the A pins was getting 3.5-4.5 volts, turned off SLB. Plugged the rotary back in, turned back on the SLB and nothing. No movement, no alarms, no errors. All wiring and connections are good. I feel like there has to be a setting somewhere that is disabling the motors. I checked the “lock motors” and was off. Anyone have a clue whilst I wait for, hopefully, a response from someone in tech support. This is crazy but hopefully something simple I have overlooked or don’t know about.
@PBA At the top of gSender, there’s an option to show settings that have changed from the defaults. Maybe enable it to see if there’s anything obvious.
And maybe upgrade to 1.6.2
Also take a look at this post if your rotary uses a closed loop motor
Since you respond to posts often, you might know someone who cares. I have an SLB not EXT. The issue seems to be two fold: One, I purchased a 24v power supply for the 3RD party rotary that may have voltage spikes. I am guessing that the problem was not actually due to possibly plugging in upside down, but higher voltage passed through the independent driver and damaged the SLB. If so, that’s on me for the first SLB. Two, I don’t know for sure if it would even damage the SLB because its been 12 days since I email requested for support to help me figure out what could be going on. In the meanwhile, I purchased a new SLB and smoked that one too. For the record, I have surfaced the machine spoil board, calibrated the rotary accurately, and even ran a short rotary surfacing job when things went south, so again, it was working fine. Very frustrating given that the only response I have gotten from Sienci was from the AI bot “Kraig” that they can’t find my request number. BTW, there is no way Kraig is a real person or not a very bright one if so. I sent proof of me emailing them and my frustrations on the 27th and they have yet to respond. Most professional companies that sells sensitive electronics to novice users also, at least, has a reasonable tech support OR has paid support available. If I would have purchased this on Ebay or Amazon, I could get better help or a refund. Relying on consumers to finance your business and then kicking their problems to a company provided user/fan forum for others to figure out is absurd. I appreciate the community aspect and all, but that is a shitty business model for success. Seems like a sinking ship. Incidentally, if you care to look at my other post, I didn’t just buy an SLB and then complain that I can’t figure out how to hook it up. My machine was operating fine during my initial set up/config and then stopped. I merely asked if there were any settings that could make the axis’ stop. For two weeks “Kraig” kept kicking the can down the road with dumb questions that were not applicable, and demanding that I “follow his instructions” and that I needed to get my settings correct. How many times does one have to say “It was working until it wasn’t”? Guess what? the motor lock switch in the machine info tab was the problem. So,nobody for two weeks of back and forth, including the “lead tech” could suggest I check that? Both issues I’ve had where when things were working fine until they weren’t. The SLB and Gsender make things happen, after all. I was not inquiring for them to help build, config a non Sienci machine or anything like that. Simply ran into a problem and asked for direction, though I did ask if there was paid assistance and was told to search the forums for answers. This machine was an attempt to see if it will contribute to my business and workflow, not a weekend hobby where I can wait a week for moronic responses. I suppose I will look further into what is available in the market for controllers and steer way clear of companies that crowd fund their way into business.
@PBA So it’s fixed now and the solution was to enable " lock motors" (since your first post says it was off)?
I’m just a novice user with the corresponding level of knowledge and no insight into Sienci tech support. To be fair, trying to troubleshoot all the possible problems when mixing hardware from different vendors is difficult, even for those who do care. I do hope they can improve their response times though.
The lock motor switch was the solution to my first problem with Sienci “help”. Two+ weeks of back and forth with some Kraig character where I explained how things were working and moving fine but stopped. I was only a few days using Gsender at that point and I apparently turned “lock motors” on during my setup/config/learning process. I asked multiple times if there was a setting or something that would prevent axis movement. He kept asking redundant or irrelevant questions, sending me on wild goose chases, and ordering me to “follow my instructions” and that the issue is my config settings…nonsence. I read a post on a different forum and stumbled into the solution myself. That alone was frustrating but when I installed and configured/calibrated a 3rd party rotary, it too was working fine and accurately until it didn’t. To me it seemed a controller or Gsender issue. I first posted here with no real answers or ideas so I sent an email to support@sienci on the 21st requesting tech support (attempting to circumvent Kraig) and provided a phone number if necessary. No reply to date. I then reached out with this problem to “Kraig” again with a response of he can’t find my ticket. I sent a rather nasty email yesterday because he claims I never submitted for support and won’t forward my concerns to someone else. I cc’d the email I sent, to him(Kraig) to prove my position and just today I got an email with one line… “2 tickets, this one and the one from March/April).” I don’t even know what the hell that means. If this moron has the time to reply…then take the time to provide a little assistance with my issue that was well explained multiple times and maybe the second SLB wouldn’t have been bricked too. I never asked for help building or setting up or configuring others equipment etc, I ran into issues after things were working fine and needed help diagnosing if it was on my end or theirs. Fair expectation by a consumer of a week old product. My first SLB is only maybe a month and a half or so old at this point. Logical concerns given the multitude of issues out there with their products. How bout offer paid tech support? If a company can’t even offer Tech that would actually bring in revenue, they probably don’t have much if any tech support. Seems like a group of very smart tech savvy individuals but not great business people. Having a founding member leave the company not long after putting out really exciting videos about their future products etc. seems odd and concerning for me moving forward within this ecosystem. I likely will build a Centroid system and get away from this lower end diy stuff. As a former electrician and contractor, the build was challenging and rewarding but choosing components within this diy space is difficult to navigate, let alone finding stable quality products. As I said yesterday, this is kinda R&D to see if adding cnc to my now work flow of building custom billiard cues can and will bare fruit. Hopefully I come to that conclusion soon enough haha! Thank you for replying and I hope your cnc journey is fruitful! Sorry bout the long wind!
@PBA I’m not an apologist for Sienci by any means, but you may get further if you stop referring to people as “morons”.
I agree that you may be far better off building a Centroid system. With any kind of luck, their after-sales support will better suit your needs.